CWE have a comprehensive service management framework for providing support to our clients on both our own and third party products.

This can include full hosting (Software as a Service – SaaS), enhancement and upgrade services.

Application deployment is the start not the end of the journey in realizing the value of a systems investment.

We understand that and so have a range of options available to ensure the maximum value is derived from an installation.

MAINTENANCE

Our Help-desk manages all incidents, requests, changes and inquiries through telephone and online tools to deliver a high quality of user satisfaction and system availability. Our model is based on the internationally recognized ITIL standard.

HOSTING

Using web-based applications we can provide secure, reliable and responsive system availability through our proven data centre services.

REMOTE MONITORING

Our technology team can help clients with their environments by validating installations, checking performance and helping with upgrades.

ENHANCEMENTS

Small changes, ad hoc training and bespoke reports all provide added value service to help clients address opportunities quickly.

SERVICE CATALOG

Full details of maintenance and enhancement arrangements are available through our client extranet or you can contact us for further information at [email protected]